Refund policy
Returns & Refund Policy
We want you to be satisfied with your purchase from CloverPaws.
If you are not completely happy with your order, please contact us within 30 days of delivery and we will help resolve the issue.
Eligibility for returns
To be eligible for a return:
• The item must be unused and in its original condition
• The return request must be made within 30 days of delivery
• Proof of purchase must be provided
Please contact our support team before returning any item so we can provide return instructions.
Damaged or faulty items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund where appropriate.
Incorrect items
If you receive the wrong item, please contact us and we will resolve the issue quickly.
Non-delivery
If your order has not arrived within the expected timeframe, please contact us and we will investigate with the shipping provider.
Refund processing
Refunds are issued to the original payment method once approved. Processing times may vary depending on your payment provider.
Return shipping
Return shipping instructions will be provided by our support team where applicable.
For assistance, please contact: